“WeSure Launches Novel Coronavirus Pneumonia Insurance Covering 15 Million People Against Outbreak of Covid-19,” .Īt the start of the year to offer insurance coverage, free of charge, to front-line medical workers. WeSure, part of leading internet company Tencent, assembled a COVID-19 response team 5 It’s essential to foster an outcome-driven culture that empowers and holds teams accountable for getting things done, while encouraging open, honest, and productive communication.Įmpowering your team in this way pays dividends. Offering a strong vision and a realistic outlook can have a powerful effect on motivation across the organization. Leaders need to energize the whole company by setting a clear direction and communicating it effectively. Managing people is one of the most difficult elements of remote working, not least because everyone will respond differently to the cultural shift and challenges of the home-working environment. The lesson: Setting up small, cross-functional teams with clear objectives and a common purpose keeps everyone on the same strategic course. It designed standard ways for live broadcasting and established internal best practices to encourage front-line staff to use new retail tools to drive sales remotely. To mitigate the effects of closed retail stores, one leading fashion company set up a strategy control room and redeployed staff into four cross-functional squads to support its front-line. Providing clarity on what decisions to escalate and which ones can be tackled at team level helps drive progress. Strong company-wide foundations underpin this, such as having a common purpose and unified goals. With fewer in each team, there is more time to get to know each other and build the trust that would grow more organically in the office.Īt Ping An Insurance, workers are typically grouped in project teams of, at most, 30 members, while larger business units are divided up to help them stay agile. This also simplifies onboarding new hires, who can integrate faster in a tight-knit group, at a time when the broad sweep of the organization isn’t visible or easy to feel. Here, smaller cross-functional teams can be helpful, each with a clear mission and reporting line, where directions and tasks are easy to implement. That’s why establishing a structure and architecture for decision making and effective communication is key. Being isolated leads to uncertainty about who to talk to on specific issues and how and when to approach them, leading to hold-ups and delays. Teams or whole business units working remotely can quickly result in confusion and a lack of clarity.
Video Lessons learned from China’s leading companies Here are eight learnings from China that may be applicable around the world, depending on the circumstances: 1. This article brings together our experience helping clients navigate remote working, in-house analysis, and insights from conversations with executives in China as they responded to the situation and addressed the challenges.ĭone right, remote working can boost productivity and morale done badly, it can breed inefficiency, damage work relationships, and demotivate employees. At a company level, many felt that productivity rapidly tailed off if not managed properly. On the personal front, employees found it difficult to manage kids’ home-schooling via video conference while coordinating with remote colleagues. One employee at an internet company quipped his work day changed from ‘996’ to ‘007,’ meaning from nine to nine, 6 days a week, to all the time. While this arrangement has some benefits, such as avoiding long commutes, many employees and companies found it challenging. Were working remotely by the end of the Chinese New Year holiday. “Spring Festival rework day: 200 million people work from home,” China News,. In the wake of the COVID-19 crisis as companies told their employees to stay home. Lu-Hai Liang, “How Covid-19 led to a nationwide work-from-home experiment,” BBC, bbc.com. As home to some of the world’s largest firms, it offers lessons for those that are just now starting to embrace the shift. China, which felt the first impact of the pandemic, 2 Please email us at: remote working at scale is unprecedented and will leave a lasting impression on the way people live and work for many years to come. If you would like information about this content we will be happy to work with you. We strive to provide individuals with disabilities equal access to our website.
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